I have experienced attending a conference in a luxury hotel where the number of table was inadequate and lead the participants to queue for more than 2 hours. Ignorance of the management regarding this minimum number of servers lead to many trouble. Instead of solving the queuing problem, they create more severe queues. For instance, instead of distributing the queue over time and space, many managers do the very common mistake by making policy to concentrate the demand over time and space. Public and business understanding of queuing is still very far from the science. In fact, the queue does not diminish by the advancement of our knowledge in queuing theory but it grows into more complex reasons. We still are being frustrated with our daily traffic and a long queue in registration and security check. In our daily life, we still face a lot of queuing from school, to bank and from restaurant to toilet. Despite all the advancement of the queuing theory in almost a century, many people still have lack of understanding about queuing. It is quite surprising that the theory did not become common public knowledge. Queuing theory has been developed since the beginning of last century (by A. Thus, I need simpler way to compute queuing. I feel that my whole mathematic, statistics and operation research knowledge are useless when I can see their blank face saying can you explain that in easier manner, please? Definitely I need to explain my knowledge in much simpler language. After meeting most of my clients, I realized that to explain standard queuing theory to layman require considerable herculean efforts.
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